Online Store - Ordering Policies & Information

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EndureQuest Corporation provides the best customer service and support for all our manufactured products.

To speak with a sales representative, call toll free: (844) 219-8008

Monday – Friday, 8:00 a.m. - 5:00 p.m. Pacific or via email: sales@endurequest.com

Payment Options

Checks, Major Credit Cards, and Electronic Bank Transfers.

Shipping Information

 General: We ship your order using your preferred shipping. All orders are shipped FOB Porterville, CA. Shipping rates are calculated by weight and size per package and added to your order. Please contact EndureQuest Corporation customer service for further shipping questions and options.

Standard Ground Shipments

 UPS, USPS, or FedEx Express ships most orders under 150 pounds. UPS and FedEx cannot deliver to P.O. Box numbers; please provide a complete street address for prompt delivery.

Truck Freight Shipments

Freight customers or a designated individual by the customer must be present to accept the order and offload it. Smaller orders can be unloaded by hand; carriers provide a lift gate in some cases. Large orders may require a forklift (at customer expense) available through a local rental company.

Sales Tax

Deliveries to California addresses are subject to applicable California sales tax. International deliveries do not include any applicable duty, value-added taxes (VAT), or import consumption taxes, which are the customer's responsibility.

Damages & Shortages

Please inspect the shipment upon receipt of your order. Note any changes, shortages, overages, or damage on the bill of lading. Contact us immediately to file a claim. For further assistance, contact EndureQuest Corporation customer service at (844) 219-8008. Photos are always helpful for damaged shipment claims. Failure to report and/or note discrepancies or damages on the bill at the time of delivery may prevent the filing of your claim. All claims must be made within 24 hours of delivery.

Content

 EndureQuest Corporation reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. Photo may vary. We apologize for any inconvenience.

Limited Warranty:

EndureQuest Corporation makes every effort to assure that its products meet high quality and durability standards and warrants to the original purchaser that the product is free from defects in materials and workmanship for the period of one year from the date of purchase. This warranty does not apply to damage due directly or indirectly to misuse, abuse (negligence or accidental), repairs, or alterations outside our facilities, or lack of maintenance.

Returns

EndureQuest Corporation will not accept returns on custom manufactured orders. EndureQuest Corporation will accept customer returns of a non-custom-manufactured item/s; returns may be possible but not guaranteed. Note that returns will be subject to a restocking fee (will vary up to 15%) and return shipping will be the purchaser's responsibility. Any item returned must be in new condition, original packaging, and in sellable condition.

Customer Service

EndureQuest Corporation

1813 Thunderbolt Dr.

Porterville, CA 93257

Call us at (844) 219-8008

Email us at sales@endurequest.com